Moving is one of the top most stressful times in life and we at My Movers Inc are here to alleviate that stress, not add to it.
At My Movers Inc., we live off our reputation, not a giant ad budget. That means when something isn’t perfect, our goal is simple: make it right for you as quickly and seamlessly as possible so you’ll want to use us again (and tell your friends and family about us).
If You Notice Damage After the Crew Has Left
- Document it right away
Take a clear photo and write a short description of what you see. Email it to us as soon as you can. The sooner we hear from you, the faster we can help. - We respond quickly
We’ll get back to you with a proposed solution. Feel free to include model numbers, purchase info, or any other details about the item — it helps us move the process along. - We aim to resolve everything within a week or two
Our primary goal is to make the situation satisfactory. When we can repair, replace, or otherwise fix the issue, we do. When that’s not possible, we use financial remediation.
Rest assured: we always respond, and we stay transparent with you every step of the way.
What’s Included Automatically
We are licensed, bonded, and insured. Home property and individual injury coverage is fully in place. Our rates already include the legal federal standard of mover’s insurance for cargo (“Released Value Protection”) at $0.60 per article per pound. There is no extra cost and no deductible for this coverage — it’s automatic.
For high-value items you feel need more protection, we recommend checking with your homeowners or renters insurance. We do not sell additional insurance.
Important Limitations (Please Read)
Moving always carries some inherent risk. We do our best, but there are clear limits to what we can cover:
- No liability once items are loaded into your own rental truck or pod. We no longer control the load and cannot use the safety systems built into our air-ride trucks. Load-only service carries more risk by nature.
- No liability for particle-board furniture.
- We cannot transport ammo, guns, fertilizer/soil, or liquids (cleaning chemicals, laundry soaps, wine, oils, paint, etc.).
- We cannot assume liability for unboxed/unpacked loose items (common examples: lamps, lampshades, stone/glass/ceramic statues, picture frames, removable glass, electronics, mirrors, stone slate, marble table tops, ceramic planter pots, live plants).
- Fragile contents packed by anyone other than My Movers Inc. are not covered. Please mark them clearly so we can load carefully.
- We assume no liability for functionality issues or damage from removal, disassembly, or installation of appliances (washer/dryer, refrigerator, etc.), though we happily provide the service. No liability for Sleep Number beds.
- Unpacked items are not included in estimated costs. Moving unpacked items voids estimates and significantly extends move time. We are happy to pack with advance notice (typically the day before).
We reserve the right to decline service if a home, apartment, or office presents a health or safety hazard.
Even with items that fall outside liability, our crews use time-tested padding and securing methods. Incidents are rare. We don’t mind a little extra care if you don’t mind the inherent risk of certain items.
Our Commitment to Families
We’re built for real families in the mid-market — the ones who want solid, affordable service without the premium price tag or the budget-cutter risks. Grandmas trust us with the china. Kids love that the movers are friendly and fun-loving; many of us are fathers ourselves. We work hard to keep it that way by standing behind our work and fixing the rare imperfection fast.
Questions? Just email or call us. We’re here to make the whole process as smooth as possible.
